I wanted to write this and see if anyone has ideas of what I can do next...
In May, I decided to move and ended up crossing over from Arlington County to Alexandria City. At my old address, I was using Verizon FIOS services (TV, phone, internet). While I've had a bunch of issues with Verizon customer service (it sucks), I decided to keep using Verizon at my new address because the internet speeds and service was really good and reliable.
Once I moved I found out that I couldn't keep Verizon FIOS services here because the City of Alexandria had messed up a few years ago and stalled the installation of FIOS until Verizon ran out of bandwidth- so Alexandria has no FIOS. Because of that Verizon wanted to send DirectTV to do my TV service, but when they showed up it was determined that I couldn't get a good signal here for satellite TV. Later that day the Verizon guy was supposed to show up to hook up internet and phone, but he never came. So I called and cancelled my order and went with Comcast.
The next month to my surprise I got a bill in the mail from Verizon for $120+ for the services they never turned on!
When I called Verizon customer service (and that is a maddening process in itself to get someone on the phone), I spent over an hour on the phone with someone before I was told it was resolved and my bill would be adjusted to $0.
The next month another bill showed up- now instead of $120+ it was for about $60. So I called and went through Verizon customer service hell again, spent another half hour on the phone before I was assured it was taken care of.
A few days after that I got the same bill in the mail for about $60, which I figured was just sent before the Verizon person handled it.
To my surprise- guess what I got this week. The same $60 bill, but now from a COLLECTION AGENCY which was threatening my credit score. All for a service that Verizon never provided and assured me twice was being removed from my bill!!!
Just as an aside- this is not a bill from my old address. Verizon wanted to change my phone number here because it wouldn't port to this address, so my old bill in Arlington was separate and paid for. This bill is only for the new address- which never had services!
Who can I complain to at the state, local or national levels about this? I want to get this resolved, but I also want to make sure Verizon is held accountable for this type of fraud. Email me (notlarrysabato AT hotmail DOT com) with your ideas of what I can do to make sure that happens. Thanks.